One of the most important aspects of a successful telecommunications business is the billing system. With the advancement in technology, there are many options and alternatives for the customers to choose from. With increased competition, it is becoming mandatory for the telecom service providers to offer these services. Hence, the telecom billing solution needs to be robust enough to bill services, distribute bills and collect payments for all the variations correctly.
The customer demands are quite varied on a global scale depending on the advanced technology, infrastructure and standard of living of the Laptop Shop people. The developed nations with very high wire line penetrations have a strong wireless demand. Here, the bundled services are quite popular. Customers opt for landline, data as well as video services wherever possible to reduce the cost. With each service having some variations of its own, the billing system needs to be quite flexible to handle all combinations.
The other fast growing domain is the mobile service. There are many services that are now being added to the mobile devices. It is no more just a voice communication medium. It is a small handheld computing device that can handle voice calls, messaging, browsing and host of other features. With such a wide choice, customers can choose a combination of any service and the billing system needs to adapt to that.
In the developing nations, with poorer wire line penetrations, wireless services are quite popular. There are offers that are launched for a few days or on particular days. These are very attractive and customers opt for these services. The billing system needs to handle these frequent changes in customer usage.
The billing solution typically used in the companies today requires the sales personnel to enter the kind of service the customer opts for into the billing system. The billing system then knows how the user should be billed. Based on the usage traffic metrics from the network, the billing system applies the billing rates to the usage to come out with the final bill.
Once the bill is created, it needs to be distributed to the customers. Traditionally, the telecom companies use the local mailing services to send out the bills to the customers. Today, with the advent of internet, the same can be viewed paperless online. The billing solutions must come out with the bills in advance to give the customers ample time to make the payment.
The last factor in the billing solution is the collection of payment. Customers prefer to use one of the many payment options available to them. Some would deposit checks, others pay by cash or credit card and some may use their online banking to pay the bills. The billing system needs to track all these options and update the records accordingly.